Support

Typical first response: one business day

Email princesinha7072@gmail.com. Including your .myshopify.com domain and, if something went wrong, roughly when it happened makes it much faster to find in the logs.

Undid something by accident, or want a change reversed? Every change the app makes is reversible from inside the app — open the group and press Undo. Nothing is ever deleted, so nothing is ever unrecoverable. If you cannot find the change, email us with the approximate time and we can locate it in your audit log.

Common questions

Will this delete my products?

No. Duplicates are archived, which removes them from your storefront while keeping every field, variant, and image intact. Archiving is reversible in one click. A full snapshot is taken before any change, and the app refuses to proceed if that snapshot fails.

The scan says results are partial. What does that mean?

On very large or very repetitive catalogs the app stops similar-title or similar-image matching early so a scan cannot run away with itself. Everything shown is a real match and safe to act on — there are simply more to find. Fix the current batch and rescan to surface the next one.

It found products that are not duplicates.

Use Never show again on that group and it will not come back. Groups are scored and labelled with the reason they matched, so you can judge each one; nothing is actioned without you choosing it.

Why does it need write access to my products?

Archiving a duplicate, and undoing that archive, are both writes. The app requests only product read and write access — it cannot see customers, orders, or payments at all. See the privacy policy.

How do I remove my data?

Uninstall from your Shopify admin. Your access token is deleted immediately and everything else is purged 48 hours later. To have it removed sooner, email us.